# Tacit · AI agent skills that know your business

Source: https://ai.kibookal.tech/

# Your agents are smart.

Customer · 09:14

Hi, can you tell me what it costs to replace a water heater?

Any agent · 09:14

Thanks for reaching out! The cost of replacing a water heater depends on the unit and the installation. Would you like to schedule an appointment? Let me know how I can help!

context used: none

## They don't know your business.

Customer · 09:14

Hi, can you tell me what it costs to replace a water heater?

Your agent · 09:15

Thanks for writing. One thing we hold to: We never quote a fixed price before a site visit. So the first step is a visit. Send a photo of the current unit if you can, and reply with two times that suit you.

Form fields: Teach it one thing only your company knows.

[Book an audit](http://127.0.0.1:62061/book.html)

context used: one house rule, stated before any number

## What usually happens.

- A demo in week one. Everyone is impressed.
- A rewrite in week three, because the replies were wrong in ways only your people could see.
- By month two, someone is quietly doing it by hand again.

The model was fine. It was working blind.

## What was missing.

Not a better model. The things your best person knows and has never written down: how you quote, what you refuse, who gets called first, what "urgent" means here.

**tacit:** (adjective) understood or implied without being stated. Of knowledge: held by people, absent from documents.

We write it down, in a form an agent can follow. Four stages.

## Ask any agent what it can automate.

Any agent

Great question! For a plumbing business, AI can automate:

- Customer support
- Scheduling
- Invoicing
- Marketing
- And much more!

Let me know if you'd like help getting started.

five headings. zero decisions.

## Audit: which of your tasks can an agent actually do?

Oakfield Plumbing · task map

1. Quote requests Assist constraint: We never quote a fixed price before a site visit.
2. Appointment booking Automate fixed rules, low risk, reversible
3. Emergency call-outs Human judgement and liability
4. Invoice reminders Automate templated, logged
5. Supplier price checks Assist needs the current catalogue

five tasks. five verdicts. one of them is yours.

## Everything a generic agent knows about you.

system prompt

You are a helpful assistant.

that is the whole file.

## Foundry: your knowledge, written as a skill.

SKILL.md

```
---
name: quote-requests
description: How Oakfield Plumbing answers a request for a price.
---
 
# Quote requests
 
## Rules
- We never quote a fixed price before a site visit.
- Emergency jobs go to the on-call phone, never to email.
- Offer two slots. Never "whenever suits you".
 
## Steps
1. Reply within the hour, even if only to book the visit.
2. Ask for a photo of the existing unit and the meter.
3. Book the visit. State the rule before any number.
 
## Check
- Did the reply state the rule before any number?
- Is the on-call phone in the reply? Remove it.
```

This is you, written down.

## Then every draft goes out. Or none does.

Either nobody checks, or nobody trusts it and a person reads all of it. Both cost you the thing you bought it for.

outbox

- Draft 1sent
- Draft 2sent
- Draft 3sent
- Draft 4sent

nothing checked. nothing explained.

## Review: the skill knows what it may decide.

The rest waits for a person, with the reason attached. Not a queue of everything. A queue of the one thing that needs you.

outbox

- Reply: water heater enquirysent
- Booking: Tuesday 09:30sent
- Reminder: invoice 0231sent
- Price: boiler swap, no visit yetheld for youconflicts with We never quote a fixed price before a site visit.

three sent. one held. reason attached.

## A customer's agent comes looking.

GET oakfield-plumbing.example

**status:** 200

**offer:** none found

**hours:** unknown

**booking:** none

**contact:** 1 phone number

skipped. the agent moves on.

## Readable: it finds a business it can book.

GET oakfield-plumbing.example/.well-known/offer

**service:** water heater replacement

**area:** within 25 km of the workshop

**hours:** Mon to Sat, 08:00 to 18:00

**booking:** /book, accepts agent requests

**first step:** site visit

**policy:** We never quote a fixed price before a site visit.

compared. booked. without a guess.

## Agents that know your business. And that you own.

Audit, Foundry, Review, Readable. In that order, at your pace. You keep the code, the data and the skills.

[Book an audit](http://127.0.0.1:62061/book.html)

Tacit is an AI studio that writes a company's unwritten rules into skills its AI agents follow, in four stages: Audit, Foundry, Review and Readable.

Oakfield Plumbing is fictional. The sentence you typed never left this page.

Tacit is an AI studio that writes a company's unwritten rules into skills its AI agents follow, in four stages: Audit, Foundry, Review and Readable.